Support

Email support@voxwellapp.com with any question about Voxwell, and we'll answer within a few days.

I bought Pro, but it's locked on my new phone

Open Settings in Voxwell and tap Restore Purchases, signed in with the Apple Account that bought it.

How do I get a refund?

Purchases go through Apple: request a refund from Apple.

Does the free trial charge me when it ends?

No. The 7-day trial ends by itself. Nothing is charged and nothing renews; Pro is a separate one-time purchase.

The readings look wrong

Run the microphone check (Settings → Microphone) in a quiet room, hold the phone at the same distance each time, and use the phone's own microphone rather than a Bluetooth headset. A result far off your usual is marked as unusual and isn't counted until the next one confirms it. If a reading still looks wrong, Settings → Microphone → For support can share the recording and a report of what the app measured: email them to us.

Where is my data, and how do I delete it?

Voxwell analyzes your voice locally. Settings → Your data lets you export progress, delete recordings, or erase local app data. Progress exports do not include recordings. Device backups and files you already shared or exported are managed separately. See the Privacy Policy.